Contact Us
Contact Us
Cloud Electric
Business Policies
We sell items at the Lowest Price on the Internet!
We do not provide "Quotes" or "Shipping Estimates"
by Phone, Fax or Email. You can get this information by adding Items to
the Shopping Cart and then enter your Shipping Information.
(You do not need to Complete the Order. If
you want a printed copy of your order, you can select "Check by Mail" for your Payment Method.)
"Cloud Electric" sells components from
Manufacturing Companies that can be used in various applications. We are
not responsible for the design and usage of these products. Please
investigate the products and application used in your project before you place
your order. We can not be expected to provide Instructions, Schematics
and Directions for the usage of these products. We are not responsible
for the performance of a Project or the Components used in your Project.
"Cloud Electric"
requires that a Qualified & Certified Electrician perform all
design and wiring of any Customer Project. We want to warn all
Customers that Electrical projects can be dangerous.
Warranty of the components is the responsibility of the
Manufacturer, you can contact us for Warranty issues and we will provide
information on the return of your product to the Manufacturer. We are not
responsible for any shipping costs due to Warranty issues.
Orders are processed through our Order
Processing System. You must place your order on our
website.
You will receive Automated Emails with order Status Information. Including: Invoice Number along with
Shipping Tracking Numbers.
You must supply us with a Valid Email Address
and Phone Number in order for you to receive "Order Status Updates".
Office & Shipping
Hours:
Monday - Friday 9am - 5pm Eastern Time
Closed Most
Holidays
Order
Status orderstatus@cloudelectric.com
We have an automated order processing system. We send out emails automatically to the email address that was used when you placed your order. To Check on your order or Shipping Status you can send us an email
Administrative
Services admin@cloudelectric.com
Company Contact for Vendors or Company Services
Returns
& Warranty returns@cloudelectric.com
Warranty on products is the Responsibility of the Manufacturer. "Cloud Electric" is not responsible for Warranty
For Warranty - Send us an Email with your Name, Order Number,
Part Number & Reason for Return. We will send you contact information to the Manufacturer. (See
Above Business Policy)
Stock
Status stockstatus@cloudelectric.com
We now have Item Stock Status on our Item pages with availability information.
You will need to send an email to stockstatus@cloudelectric.com, please include the Item Product Code, Title and qty you want to order in the email. We will respond as soon as possible.
If an item does not show a Quantity in the Stock Status, then we may need to call or email the supplier to check availability. This could take some time and it would be best to have the customers email to respond.
Product Support
We do not quote items and all our products must be purchased from our website.
Cloud Electric
204 Ellison St
Unit C
Clarkesville, GA 30523
Phone: 706-839-1733 (PLEASE, read all the above before you call us!)
Fax 877-808-0939 (PLEASE, All orders MUST be placed on our Website!)
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